Billing Process & Policies
Your Utility Bill
Utility bills are generated monthly and mailed to customers the first business day of each month. Payment is due upon receipt and is considered past due/delinquent if not received by 5:00 pm on the 20th day of the month.
New in 2019: you can enroll in e-billing--reducing paper waste and saving time--by following the instructions on the utility account manager page.
• NSF Check: $40
• New Account Set-Up Fee: $22
• Late Payment Fee: $10 or 10% of the amount due, whichever is greater
• Administrative Fee for Non-Payment: $27
• After-Hours Service Fee: $95
Utility bills are due on the 20th of the month, and if not paid, become delinquent on the 21st of the month. A late fee of $10.00 or 10% of the amount due—whichever is greater—is assessed on all delinquent accounts. Payments, when received, are applied by date in the following sequence: penalties, fees, taxes, water, sewer and storm drainage.
Ultimately, all utility bills are the responsibility of the property owner. As such, if a tenant’s account becomes delinquent, a past-due notice is sent to the property owner/manager as well as the tenant.
Termination of Service for Non-Payment
Customers with delinquent accounts are provided a Past Due Notice stating the outstanding balance, the final due date, and the date that service will be terminated if payment is not received.
If payment is not received by the final due date as noted on the Past Due Notice, utility service is subject to termination and the account is assessed a $27 administrative fee. The administrative fee is assessed regardless of the customer’s water service status (whether service is active or has been terminated).
To avoid termination of service, or to restore terminated service, payment of the past due amount, plus the $27 administrative fee must be received.
For your reference, there is a calendar showing the day of each month that service is terminated for non-payment.
Water meters are the property of the City of Battle Ground. It is a violation to tamper with the meters for turning water on or off and fines are assessed for meter tampering per Municipal Code 13.112
Important Policy Information
All utility bills are the responsibility of the property owner.
Note to Tenants: the property owner/landlord may be billed instead of you. You should confirm your specific arrangements with your landlord to avoid issues of late fees and service termination.
Delinquent accounts are subject to property liens and associated fees set forth by Clark County.
The city has a Red Flag Policy to prevent identity theft in maintaining utility customer data as well as customer payments. City of Battle Ground data is secured using industry standard methods to protect from any unauthorized access. The City does not retain credit card or checking account numbers for payments made through the Internet.