FAQs

Why is my water discolored?: The city has four wells producing water that is high in iron. One well is treated with a sequestering agent, a process similar to water softening. The other three wells use a filter system to remove iron and manganese.

Although rare, there are times when iron can enter the water system and you may experience orange colored water. Discolored water is unsightly and will oftentimes produce an odor accompanied by a metallic taste, yet it possesses no health risk. Please contact the Public Works Operations Department if you do experience discolored water or water that has an odor.

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Public Works - Operations

1. Who do I report a street light outage to?: Please use the Citizen Action Request feature or contact the Public Works Operations Department at (360) 342-5350. City staff will tag the street light and then forward the location to Clark Public Utilities to complete the repair.
Citizen Action Request

2. Who do I contact to set up water and sewer services?: The City’s Finance Department will work with you to set up your utility account. They can be reached at (360) 342-5002.

3. Why is my water discolored?: The city has four wells producing water that is high in iron. One well is treated with a sequestering agent, a process similar to water softening. The other three wells use a filter system to remove iron and manganese.

Although rare, there are times when iron can enter the water system and you may experience orange colored water. Discolored water is unsightly and will oftentimes produce an odor accompanied by a metallic taste, yet it possesses no health risk. Please contact the Public Works Operations Department if you do experience discolored water or water that has an odor.

4. Where is the Public Works Operations Center Located?: The City's Public Works Operations Center is located at 1308 SE Grace Avenue in Battle Ground.