What are the City's procedures when a claim is made?

The City will investigate the claim with the related department or staff member and forward all information to our insurance authority who will examine the claim, may use the services of an adjuster, and upon completion of the investigation, will make the final determination if negligence is found.   

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1. How do I file a claim against the City for injury or property damages?
2. What are the City's procedures when a claim is made?