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Utility Billing Process and Policies
Utility Billing is managed by the city's Finance Department.  If you have questions regarding your utility bill, please contact us by phone at 360-342-5002 or by using our online request form.  

Billing Process
Water meters are read and bills, detailing water, sewer, and stormwater drainage charges are mailed monthly. Payment is due upon receipt and is considered past due/delinquent if not received by the Finance Department by 5:00pm on the due date referenced on the bill. See a Sample Utility Bill.

Payment Options

To best serve our customers, we offer a variety of payment options.
  • In person at City Hall located at 109 SW 1st Street; we are available Monday - Friday from 9am - 5pm, excluding holidays.
  • In a drop-box located just outside the City Hall main entrance
  • By mail: Enclose the bill payment stub with your check and mail to PO Box 2723, Portland, OR 97208-2723.  Please allow five (5) business days for delivery.  (A return envelope is enclosed with your bill.)
  • The Direct Payment Plan allows your utility bill payment to be automatically withdrawn each billing cycle from your checking or savings account.  
  • Pay online with a debit or credit card

Delinquent Accounts
A late charge of 10% or $10.00, whichever is greater, is assessed on all delinquent accounts. An account becomes delinquent after 21 days from the Bill Date referenced on the bill.  Payments, when received, are applied by date in the following sequence: penalties, fees, taxes, water, sewer and storm drainage. Delinquent accounts are subject to property liens and associated fees set by Clark County.  See a Sample Past Due Notice

Termination of Service for Non-Payment
Delinquent accounts are subject to shut-off and related service fees. Customers with delinquent accounts are provided a Past Due Notice stating the outstanding balance, the final due date, and the date of service shut-off if the payment is not received. If payment is not received prior to the referenced shut-off date, water service is terminated.  Reference the Disconnect Service Calendar for dates in which water service is disconnected for non-payment.

Additional fees are assessed to reactivate service.  Water meters are the property of the City of Battle Ground. It is a violation to tamper with the meters for turning water on or off and fines are assessed for meter tampering.

Rates & Fees

Responsibility

All utility bills are the responsibility of the property owner. 
Note to Tenants: If you are a renter, the property owner/landlord may be billed instead of you. You should confirm your specific arrangements with your landlord to avoid issues of late fees and service termination. 

Disputes
Disputes regarding past due bills must be filed in writing prior to the date of termination on the Past Due Notice. Customers may request a hearing to produce evidence why such utilities shall not be terminated.

Disputes should be addressed to: 
Finance Director 
City of Battle Ground 
109 SW 1st Street Suite 217 
Battle Ground, WA 98604 

Red Flag Policy
The city has a Red Flag Policy to prevent identity theft in maintaining utility customer data as well as customer payments.  City of Battle Ground data is secured using industry standard methods to protect from any unauthorized access. The City does not retain credit card or checking account numbers for payments made through the Internet. 



Contact

Kawni Toulson
Senior Accounting Specialist
Contact Me

109 S.W. 1st St., Suite 217
Battle Ground, WA 98604

Ph: (360) 342-5002
Fx: (360) 342-5029

Counter Hours
Monday - Friday
9:00 am - 5:00 pm